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Support

Need help with Big Brain? Check the FAQ below or reach out to us directly.

Contact Us

Have a question, found a bug, or want to suggest a feature? We'd love to hear from you. We typically respond within 24 hours.

derrick@dpcdevelopments.com

Frequently Asked Questions

Is Big Brain free to use?
Yes! Big Brain is free to download and use. You get access to all 12 subjects, subject-specific tools, limited AI questions, quizzes, recordings, the focus timer, study planner, and the full gamification system (XP, levels, achievements, streaks). Big Brain Pro unlocks unlimited access to all AI features for $4.99/month or $29.99/year, with a 7-day free trial.
How does the IQ test work?
The IQ test consists of 30 randomly selected questions from a bank of 90, covering 5 cognitive domains: Pattern Recognition, Number Sequences, Verbal Reasoning, Spatial Reasoning, and Logical Reasoning. There's no time limit. Your score is calculated using the standard IQ scale (mean 100, SD 15). Taking the test is free, but unlocking your results costs $0.99 (single) or $2.99 (unlimited retakes).
How do I cancel my subscription?
You can cancel your Big Brain Pro subscription at any time through your device settings. On iPhone: Settings > Apple ID > Subscriptions > Big Brain. On Android: Google Play Store > Menu > Subscriptions > Big Brain. Your Pro features will remain active until the end of your current billing period.
Is my data stored on your servers?
Most of your data (study progress, quiz history, notes, flashcards, IQ test results, achievements, and settings) is stored locally on your device. Only AI interactions are processed through our servers to generate responses, and we do not permanently store the content of those conversations.
What subjects are available?
Big Brain currently supports 12 subjects: Mathematics, Science, English, History, Geography, Computer Science, Art & Design, Economics, Spanish, French, Mandarin, and German. Each subject comes with its own specialized tools.
Can I use Big Brain offline?
Many features work offline, including reviewing saved notes, studying flashcards, using the focus timer, and viewing your stats and achievements. However, AI-powered features (AI Tutor, quiz generation, voice transcription, notes to podcast) require an internet connection.
How accurate is the IQ test?
Our IQ test is modeled after official standardized tests and uses proper statistical scoring methods. While it provides a good estimate of cognitive ability, it is designed for educational and entertainment purposes and should not be considered a clinical assessment. For an official IQ score, consult a licensed psychologist.
Can I request a refund?
All purchases are processed through Apple or Google. To request a refund, contact Apple Support (for iOS) or Google Play Support (for Android) directly. We're also happy to help troubleshoot any issues — reach out to us at derrick@dpcdevelopments.com.